The NDIS Code of Conduct applies to all NDIS providers, registered and unregistered, and all persons employed or otherwise engaged by an NDIS provider.

The NDIS Code of Conduct

The Code of Conduct requires workers and providers who deliver NDIS supports to:

  • act with respect for individual rights to freedom of expression, self-determination, and decision-making in accordance with relevant laws and conventions
  • respect the privacy of people with disability
  • provide supports and services in a safe and competent manner with care and skill
  • act with integrity, honesty, and transparency
  • promptly take steps to raise and act on concerns about matters that might have an impact on the quality and safety of supports provided to people with disability
  • take all reasonable steps to prevent and respond to all forms of violence, exploitation, neglect, and abuse of people with disability
  • take all reasonable steps to prevent and respond to sexual misconduct.

 

How can I ensure we comply with the Code of Conduct?

All registered NDIS providers under the NDIS Commission should include the Worker Orientation Module ‘Quality, Safety and You’ within their induction process for workers, and encourage existing workers to undertake the module over time, as part of their ongoing learning and to support compliance with the NDIS Code of Conduct.

This module is an interactive online course that explains the obligations of workers from the perspective of NDIS participants.

Resources you could use in your workplace:

For more information visit the NDIS Commission site: