NDIS providers that are registered with the NDIS Quality and Safeguards Commission must, as a condition of registration, have an incident management system to record and manage incidents that occur in connection with providing supports and services to people with disability.
Your incident management system needs to include procedures for identifying, assessing, recording, managing, resolving and reporting incidents. You must ensure you respond appropriately and take steps to prevent such incidents from happening again. You are also required to keep the records on your incident management system (including records about reportable incidents) for a period of 7 years.
Registered NDIS providers must also notify the NDIS Commission of all reportable incidents (including alleged reportable incidents). For an incident to be reportable, a certain act or event needs to have happened (or be alleged to have happened) in connection with the provision of supports or services.
- the death of a person with disability
- serious injury of a person with disability
- abuse or neglect of a person with disability
- unlawful sexual or physical contact with, or assault of, a person with disability
- sexual misconduct, committed against, or in the presence of, a person with disability, including grooming of the person with disability for sexual activity
- use of a restrictive practice in relation to a person with disability where the use is not in accordance with an authorisation (however described) of a state or territory in relation to the person, or if it is used according to that authorisation but not in accordance with a behaviour support plan for the person with disability
When a reportable incident occurs, or is alleged to have occurred in connection with the NDIS supports or services you deliver, you must notify us using the NDIS Commission Portal within the required timeframes.
|Reportable incident||Required timeframe|
|death of a person with disability||24 hours|
|serious injury of a person with disability||24 hours|
|abuse or neglect of a person with disability||24 hours|
|unlawful sexual or physical contact with, or assault of, a person with disability||24 hours|
|sexual misconduct committed against, or in the presence of, a person with disability, including grooming of the person for sexual activity||24 hours|
|the use of a restrictive practice in relation to a person with disability if the use is not in accordance with a required state or territory authorisation and/or not in accordance with a behaviour support plan.||Five business days|
Watch the Incident Management and Reportable Incidents Webinar for more information