Welcome to your Support Hub

This Hub has been developed to support  Residential Aged Care Providers delivering services to NDIS participants to meet the requirements of NDIS registration commencing December 1st, 2020,

Support Line: 1800 860 640

Available: Monday to Friday 8:30 am to 5:00 pm (EST).
For enquiries outside of our contact hours, please submit a support request using our online form here

Latest News

The NDIS Commission has released its transitional arrangements to guide RAC providers supporting NDIS participants regarding 1 December 2020 obligations. Read these below and visit the NDIS Commission webpage NDIS participants in residential aged care for further information.
ACSA is holding a series of interactive workshops for RAC providers who deliver services to NDIS participants. These interactive workshops aim to support  RAC providers better understand the 1 December 2020 NDIS Quality and Safeguard Commission (NDIS Commission) requirements.
ARE YOUR CONTACT DETAILS CURRENT? Aged and Community Services Australia is working hard to ensure details around the RAC NDIS support project get to the right people. Find out more on how you can update your organisational details.
The RACS NDIS Support Hub has been specifically designed to assist Residential Aged Care Providers delivering services to NDIS participants.


On December 1st, 2020 Residential Aged Care (RAC) providers delivering services to National Disability Insurance Scheme (NDIS) participants in their facilities will transition to being NDIS registered providers.

As of this date the QSC will expect that RAC providers meet the obligations and requirements of the NDIS Act and NDIS (provider registration and practice standards) rules, 2018.

Support Services

A range of support services are available to assist Residential Aged Care providers delivering  services to NDIS participants to meet obligations as at the 1st December.  Support available includes:

  • 1800 Support Line
  • Webinars
  • Facilitated Workshops
  • Individualised Support Service
  • Access to Resources


ACSA and the NDIS Quality and Safeguards Commission will work in collaboration to identify and develop resources that will support residential aged care providers to meet their responsibilities as at 1st December.

Resources across a range areas will be available including:

  • General Information
  • Code of Conduct
  • Provider Registration
  • Worker Screening
  • Behavior Support
  • Incident Management
  • Reportable Incidents
  • Restrictive Practices
  • Complaints Management

The Support Hub will continue to be refreshed and updated  as new information and resource become available.

Useful Links

NDIS Quality and Safeguards Commission