Support Services
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Responsibilities

Welcome to your Support Hub

This Hub has been developed to support Residential Aged Care providers delivering services to NDIS participants to meet the requirements of NDIS registration commencing December 1st 2020. ACSA and the NDIS Quality and Safeguards Commission will work in collaboration to identify and develop resources that will support residential aged care providers to meet their responsibilities.

The NDIS Commission has released its transitional arrangements to guide RAC providers supporting NDIS participants with 1st December 2020 obligations. Visit the NDIS Commission webpage NDIS participants in residential aged care for further information.

The Support Hub will continue to be refreshed and updated as new information and resources become available.

 

For further enquiries contact us on the Support Line

Support Line: 1800 860 640

Available: Monday to Friday 9:00 am to 5:00 pm (EST).
For enquiries outside of our contact hours, please submit a support request using our online form here

Latest News

The first group of RAC Providers must start their renewal by 1st September 2021. Once commenced, you will have 9 months to complete the process.
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The NDIS Commission Registrar, Samantha Taylor PSM, wrote to all residential aged care registered NDIS providers on 10 May 2021, responding to a number of questions from the sector.
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After 4 months in from your 1st December 2020 NDIS registration start date, track how you are progressing towards meeting your provider obligations with this Provider Checklist.
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For the period from 1 December 2020 to 1 February 2021, registered RAC providers are required to ensure that workers (staff members and volunteers) in risk assessed roles have an acceptable aged care provider check ('aged care check') in accordance with the requirements of the Accountability Principles 2014.
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With the new registration arrangements introduced on 1 December 2020 for Residential Aged Care providers who provide services to NDIS participants, some participants may now need a behaviour support plan.
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The NDIS Commission has released its transitional arrangements to guide RAC providers supporting NDIS participants regarding 1 December 2020 obligations. Read these below and visit the NDIS Commission webpage NDIS participants in residential aged care for further information.
Read More
ACSA is holding a series of interactive workshops for RAC providers who deliver services to NDIS participants. These interactive workshops aim to support  RAC providers better understand the 1 December 2020 NDIS Quality and Safeguard Commission (NDIS Commission) requirements.
Read More
ARE YOUR CONTACT DETAILS CURRENT? Aged and Community Services Australia is working hard to ensure details around the RAC NDIS support project get to the right people. Find out more on how you can update your organisational details.
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The RACS NDIS Support Hub has been specifically designed to assist Residential Aged Care Providers delivering services to NDIS participants.
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Responsibilities

On December 1st, 2020 Residential Aged Care (RAC) providers delivering services to National Disability Insurance Scheme (NDIS) participants in their facilities will transition to being NDIS registered providers.

As of this date the QSC will expect that RAC providers meet the obligations and requirements of the NDIS Act and NDIS (provider registration and practice standards) rules, 2018.

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Support Services

A range of support services are available to assist Residential Aged Care providers delivering  services to NDIS participants to meet obligations as at the 1st December.  Support available includes:

  • 1800 Support Line
  • Webinars
  • Facilitated Workshops
  • Individualised Support Service
  • Access to Resources
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Resources

ACSA and the NDIS Quality and Safeguards Commission will work in collaboration to identify and develop resources that will support residential aged care providers to meet their responsibilities as at 1st December.

Resources across a range areas will be available including:

  • General Information
  • Code of Conduct
  • Provider Registration
  • Worker Screening
  • Behavior Support
  • Incident Management
  • Reportable Incidents
  • Restrictive Practices
  • Complaints Management
  • PRODA

The Support Hub will continue to be refreshed and updated  as new information and resource become available.

Learn More

Useful Links

NDIS Quality and Safeguards Commission

www.ndiscommission.gov.au